Privacy policy

PRIVACY POLICY

Introduction

Wattbike Limited (“Wattbike”, “we” or “us”) is committed to protecting the privacy of everyone we interact with whether through our website Wattbike.com (“the Site”) or otherwise. Please read this Privacy Policy to understand how we use and protect the information that you provide to us.

This Privacy Policy may change from time to time, you should read it regularly.

Our Site may contain links to other websites that we are not responsible for. You should read the privacy policy of each website you visit that collects personal information so that you are aware of how your personal information will be processed by those websites.

1. When we will collect personal data about you

We will collect personal data about you in the following circumstances: -

When you contact us via the "Contact” link on our Site, email us or register on our Site
When you contact us, or we interact with you, by telephone, email or post
Automatically by your internet browser when you visit our Site (see our Cookies policy below)
If you place an order for goods and when you subsequently submit payment for that order
If you request a quotation for goods

2. What personal data will we process about you?

Through our interactions with you, we will collect the following personal data: -

your name
your contact details (such as your address, telephone number and email address)
credit/debit card information (if you place an order)
information you choose to post on our message board or to provide during our interactions with you
information relating to your device for analytics and advertising purposes and to enable our website to function properly (see our cookie policy for further information).

We do not request any information that constitutes special category data. Special category data is personal data relating to certain factors such as your health, sexual orientation, religious beliefs, biometric or genetic data or information about political opinions.

3. How we use the personal data we collect

We will use your personal data to: -

process your orders
fulfil our contractual obligations to you
provide you with a quote
respond to enquiries
process payments
send you our email newsletter (if you have subscribed)
send you a copy of our brochure (if you requested one)
ask for your feedback

We will also process your personal data for:

general administration and reporting purposes
security purposes to protect your personal data held and/or processed by us
managing complaints and defending legal rights
training and monitoring purposes
pursuing debts (if we ever need to)

4. What lawful basis do we rely on?

We will only use your personal data for purposes and in ways that are fair and lawful. We will use your personal data in the following circumstances:

Where it is necessary in our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal obligation.
Where we have been given your consent.
Where it is necessary to perform a contract or to take steps with a view to entering a contract with you.

5. How long do we keep your personal data for?

We keep your personal data for as long as we need it to provide the services and products you request from us. We may also keep it to comply with our legal obligations, resolve complaints and enforce our rights. As a result, the length of time that we keep your information will vary depending on the purposes for which we have it. In any event, we will review what information we need on an ongoing basis and will only retain it for the minimum amount of time that we need it.

6. Who we share your personal data with

We will share the personal data we hold about you with the following categories of organisations. We only ever share your information where necessary to run our business and are always subject to appropriate contractual requirements to ensure that they also protect your privacy.

IT service providers who we use, for example, to host our Site, to manage and maintain the IT systems we use and who help us develop new and improved systems
Couriers
Marketing service providers, for example, to send our newsletter out or customer surveys
If we sell our business, any prospective purchase
Other companies which are part of the group of companies which we may be part of from time to time.
Finance providers such as V12. Please see V12’s privacy statement for more information
Maintenance and service companies who help maintain our products

7. Where in the world we will transfer your personal data to

Your personal data may occasionally be accessed or held by third parties outside the UK and European Economic Area (EEA).

Whereas in the EU and UK, we implement a high standard of data protection law, some parts of the world do not implement such stringent laws. As a result, we will make sure that appropriate safeguards are in place to ensure that it is protected in accordance with UK data protection law regardless of where it is stored or accessed from. These might include:

Sending personal information only to countries that the European Authorities have indicated as having adequate data protection laws in place.
Putting in place contracts that require third parties to protect your personal data to at least an equivalent standard.

8. How do we keep your personal data secure?

We have put in place appropriate security measures to prevent your personal data from being accidentally and inadvertently lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have business need to know it.

We have put in place procedures to detect and respond to any suspected or known personal breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

9. Your rights

Data protection rules give you a number of rights in relation to your personal data. You can exercise these rights at any time by contacting us by email at dpo@wattbike.com or as described below.

You: -

can request that we don’t send marketing material to you. Every email you receive will include an unsubscribe option
have a right to correct any information we hold about you if that information is incorrect or incomplete
have the right to access your personal data and to request a copy of it. This is known as a data subject access request
can request to have your personal data erased or transferred either to you or a third party in a commonly used format or to have the use of your personal data restricted

You should be aware that these rights are not all absolute and some will only apply in certain circumstances.

10. Complaints

If you have any questions about how we handle your personal data or are unhappy about how we have done so, you can e-mail us at dpo@wattbike.com You also have the right to raise any complaint with the ICO (Information Commissioner’s Office). You can do this by contacting them: -

By Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
By Phone: 0303 123 1113

Cookie policy

When you access our website wattbike.com (our “Site”), we will use cookies and other similar technologies that might store or access information on your device.

If you have any questions about this cookie policy, you can contact us here.

You should read this policy carefully before using this website to make sure you understand how we use cookies and how you can manage your preferences.

1. What is a "cookie"?

A "cookie" is a text file that is stored on your device (computer, smartphone, tablet, etc.) by your browser when you visit this Site.

Some cookies are important for the functionality of the Site and are automatically set by us when users visit it. Other cookies enable us to offer users the services and functions that best meet their needs and to adapt our service for you so that the website can be used quickly and easily.

2. How will you be informed?

When you first access our Site, you will be informed about the cookies we use through a pop-up cookie banner and, where we need your consent to use them, to make a choice on whether or not you are happy for us to use them. The individual cookies we use on our Site are described below.

3. What cookies we use and why

We use the following types of cookies on this Site:

Essential cookies

Essential cookies ensure that our Site functions properly so that you can navigate within the Site and use its functionality. These cookies cannot be switched off as without them the website would not function properly.

Analytics cookies

These cookies help us understand visitors to our Site better so that we can make sure it is fit for purpose. These cookies help us to measure and improve our performance and content.

Advertising cookies

This category of cookies is used for advertising and certain embedded social media content may be set by our advertising or social partners. These cookies are used to help us advertise our product to you if we think you are likely to be interested.

4.1 Essential cookies

A description of the essential cookies used on this Site are listed below:

Cookie	Purpose	How long it is kept for
secure_customer_sig	Shopify sets this cookie to be used in connection with customer login.	1 year
_shopify_country	Shopify sets this cookie to store the preferred country setting chosen by the visitor.	30 mins
cart_currency	Shopify sets this cookie to remember the user’s country of origin and populate the correct transaction currency.	14 days
_orig_referrer	Shopify sets this cookie to be used in connection with the shopping cart.	14 days
swym-session-id	This cookie is used for separating the users from each other. It expires when the session ends.	30 mins
AWSALBCORS	This cookie is managed by Amazon Web Services and is used for load balancing.	7 days
AWSALB	AWSALB is a cookie generated by the Application load balancer in the Amazon Web Services. It works slightly different from AWSELB.	7 days

4.2 Analytics cookies

A description of the analytics cookies used on our Site can be found below:

Cookie	Purpose	How long it is kept for
_landing_page	Shopify installs this cookie to track landing pages.	14 days
_y	This cookie is associated with Shopify's analytics suite.	1 year
_s	This cookie is associated with Shopify's analytics suite.	30 mins
_shopify_y	This cookie is associated with Shopify's analytics suite.	1 year
_shopify_s	This cookie is associated with Shopify's analytics suite.	30 mins
_ga	The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.	2 years
_gid	Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.	1 day
_gat	This cookie is installed by Google Universal Analytics to restrain request rate and thus limit the collection of data on high traffic sites	1 min
_omappvp	The _omappvp cookie is set to distinguish new and returning users and is used in conjunction with _omappvs cookie.	11 years
_omappvs	The _omappvs cookie, used in conjunction with the _omappvp cookies, is used to determine if the visitor has visited the website before, or if it is a new visitor.	20 mins

4.3 Advertising cookies

A description of the advertising cookies used on our Site can be found below:

Cookie	Purpose	How long it is kept for
_shopify_evids	Contains data on the content of the shopping cart. This data is used for marketing purposes by promoting related products or for retargeting purposes.	Session
_shopify_sa_t	This is a Shopify analytics cookie relating to marketing and referrals	30 mins
_shopify_sa_p	This is a Shopify analytics cookie relating to marketing and referrals	30 mins
_fbp	This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website.	3 months
DSID	This cookie is used for retargeting, optimisation, reporting and attribution of online ads.	2 weeks
IDE	This cookie is used for retargeting, optimisation, reporting and attribution of online ads.	2 years
fr	Facebook browser identification, authentication, marketing, and other Facebook-specific function cookies.	2 months

5. Changes to this cookie policy

Any future changes to our cookie policy will be posted on this Site. We recommend that you check it regularly for updates or changes. In the event of significant changes, we will inform you and, if necessary, obtain your consent.

6. Changing your preferences

You can disable most cookies through your browser settings. To find out more visits www.aboutcookies.org or www.allaboutcookies.org

7. Contact

If you have any questions about this cookie policy, you can contact us here.

Last Updated:September 2021